Returns and refunds.

Who this applies to.

This policy applies to purchases made on WOODKIT.PRO by consumers. Purchases made for a business or professional activity are governed by the terms agreed in the corresponding order, offer or contract.

The rights granted by consumer protection law are independent of this policy and are not limited by it.

Seller

Comercial e Inversiones Estévez y Merlo e Hijos S.L.

Tax ID (NIF)

B91011379

Registered address

C/ Virgen de Luján 28, 6º A, 41011 Seville, Spain

Email

info@woodkit.pro

Support

build@woodkit.pro · +34 608 617 799

Standard products.

If you are acting as a consumer, you have 14 calendar days to withdraw from the purchase of a standard product without giving any reason.

The period starts on the day you — or a person you designate, other than the carrier — receive the product. If a single order is delivered in separate shipments, the period starts when the last item is received.

To exercise it, send a clear statement before the period ends to info@woodkit.pro. You can use the template at the end of this page, but it is not mandatory.

Standard is not “custom”.

The right of withdrawal may be excluded for goods that are not prefabricated, are made to individual specifications or are clearly personalized.

This exclusion only applies when the order includes truly unique features requested by and agreed with you — for example dimensions, geometries, files, adaptations or components outside the standard offer — and this is clearly stated before you complete the purchase.

Choosing a model, size, material or configuration from the standard catalog options does not, on its own, make the product custom.

Excluding the right of withdrawal never removes your rights if the product arrives damaged, incomplete or incorrect, or shows a lack of conformity.

Tres pasos. Sin ambigüedad.

In a withdrawal, the customer pays the direct cost of the return. Very long formats may require special transport and may not be accepted by regular mail. The estimated cost, or how it is calculated, is shown before purchase on the product page, at checkout or in the applicable offer.

We do not accept collect (freight-due) shipments or unidentified packages. This condition organizes how we receive returns and does not limit the valid exercise of the right of withdrawal.

You can inspect it. Not transform it.

You can open the packaging and inspect the contents as you reasonably would before deciding on a purchase. You are only liable for any loss of value caused by handling beyond what is needed to check the nature, characteristics and functioning of the product.

With a technical kit, assembling, gluing, cutting, sanding, drilling, laminating, permanently marking, mixing components or altering the parts can substantially reduce its value and affect the amount refunded.

Return all components, documentation and included accessories. The original packaging is not an absolute condition for withdrawal, but please use it whenever possible because it is part of the protection system during transport.

Same payment method.

We will refund the payments received, including the delivery costs for the least expensive standard shipping option offered, within 14 calendar days of being notified of the withdrawal.

If you chose faster or more expensive shipping than the standard option, the difference is not refundable. We may withhold the refund until we receive the goods or until you provide proof of return, whichever comes first.

The refund is made using the same payment method used for the purchase, unless expressly agreed otherwise, and at no additional cost to you. We may only deduct a duly justified loss of value caused by handling beyond what was necessary.

This is not a regular return.

If the packaging arrives damaged, a part is missing, the contents do not match the order or there is a defect, stop the build and open an incident.

• Photograph the whole box, the damaged areas and the shipping label.
• Photograph the parts before discarding or modifying anything.
• Include the order number, the affected component and a short description.
• Keep the packaging and contents until you receive instructions.

Let us know in writing as soon as possible and, to make the carrier claim easier, ideally within the first 24 hours. This operational deadline does not reduce your legal rights in case of a lack of conformity.

When the incident is attributable to WOODKIT.PRO or to the carrier we hired, we cover the necessary costs of collection, replacement, repair or the applicable solution.

Conformity for three years.

For purchases of goods made by consumers, we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within the legal period of three years.

Depending on the case, you can request that the product be brought into conformity through repair or replacement and, where legally applicable, a price reduction or termination of the contract. Remedies for lack of conformity are free of charge, including the necessary shipping, transport, labor or material costs.

The warranty does not cover damage caused by incorrect assembly, failure to follow instructions, improper storage, moisture after delivery, modifications, impacts, wear, incompatible adhesives or finishes, or other uses contrary to the nature and purpose of the product, where these are the cause of the problem.

A simple statement is enough.

You can copy this text and send it by email. Using it is not mandatory.

Last updated: August 13, 2026.